FAQ

The MOCEAN Subscription is a mobility services contract under which the Customer, in exchange for payment of a periodic fee, acquires the right to use a vehicle from the MOCEAN fleet for a set period, as well as to benefit from the ancillary services expressly included in the selected offer.

This right of use is governed exclusively by the General Terms and Conditions and their annexes, with any costs and charges not provided for therein expressly excluded.

The services covered by the MOCEAN Car Subscription are offered exclusively within the territory of the Italian Republic, limited to the geographic areas indicated from time to time on the MOCEAN platform.

The Company reserves the right to modify, limit or suspend territorial availability for operational, insurance or regulatory reasons, without assuming any liability in this regard.

The contract is concluded exclusively following:
the user's registration on the platform
submission of the subscription request
express acceptance by the Company, communicated in writing

Until that point, no contractual obligation arises between the parties.

Access is subject to meeting the following essential requirements:
being between 21 and 71 years of age
holding a valid EU driving licence for at least 36 months
residing in Italy
a positive outcome of the creditworthiness check

Failure to meet even one of these requirements makes it impossible to conclude or maintain the contract.

The Company verifies the Customer's identity, the documentation provided and their creditworthiness, including through specialised third parties.

This verification may involve requests for further information and, where deemed necessary, the imposition of guarantees (e.g. a security deposit).

We currently only accept drivers holding a valid Italian driving licence for at least 36 months.

The rented vehicle is delivered, subject to payment of a surcharge, to the customer's specified home address.

If the vehicle is not collected without adequate notice (at least 48 hours), the Customer must reimburse the costs incurred by the Company and pay any penalties provided for under the contract.

No. Any images on the platform are for illustrative purposes only.

The delivered vehicle may be new or used, and the only guaranteed characteristics are those stated in the order summary.

The vehicle may only be used by the Customer and by additional drivers who have been previously registered and authorised, up to a maximum of four people living in the same household.

The Customer remains responsible for their conduct in all cases.

It is expressly forbidden to:
use the vehicle in violation of traffic regulations
drive under the influence of substances or without a valid licence
hand over use of the vehicle to unauthorised third parties
use the vehicle for commercial or unlawful purposes
make technical or cosmetic modifications

Any violation is the Customer's direct responsibility.

The Customer is required to:
ensure regular maintenance and check fluid levels
observe the maintenance intervals specified by the manufacturer
have work carried out at authorised partners

Failure to comply may result in liability for damage and loss of warranty.

The Customer must:
inform the Company within 24 hours
inform the relevant authorities
provide all requested documentation

Failure to meet these obligations may result in the full cost of repairs being charged to the Customer.

The fee covers only the services indicated in the selected offer, including:
use of the vehicle
insurance
maintenance
roadside assistance
taxes

Unless otherwise agreed, the following are expressly excluded: fuel, tolls, parking and other incidental costs.

Payment is made by automatic debit:
the first fee before the vehicle is delivered
subsequent fees on a monthly basis

The Customer is responsible for the validity of the payment method provided.

Yes. Penalties may apply, among other cases:
in the event of early termination
for a no-show
for damage or improper use
for excess mileage

Penalties are governed by the contractual annexes.

The subscription has a base term chosen by the Customer (3, 6, 12, 18 or 24 months) and an overall maximum term of 24 months, starting from vehicle delivery.

Beyond this term, the contract terminates automatically without renewal.

Unless the maximum term is chosen, the contract renews automatically on a monthly basis at the end of the base period, until the maximum term is reached, unless terminated within the applicable notice period.

Yes, the Customer may terminate early with notice, but must pay a penalty, except in cases provided for in the contract.

When the contract ends, the vehicle must be returned:
at the location indicated by the Company
complete with keys, documents and accessories, in condition consistent with normal use

The Company will draw up a return report indicating any damage and mileage.

The Customer is required to pay:
repair costs
any insurance excess
excess mileage charges

Amounts will be invoiced as set out in the contract.

The vehicle is covered by insurance included in the monthly fee, subject to the specific applicable terms.

Yes. In the event of damage covered by insurance, the Customer remains liable up to the amount of the excess set out in the contract.

A replacement vehicle is only provided in specific cases (e.g. breakdowns not attributable to the Customer) and for a limited period, generally no more than five days, subject to availability.